• Shipping & Delivery

    All orders are packed with care from our Northern Beaches studio using protective materials suited to each piece. Shipping is calculated at checkout based on the total weight of your order.

    Standard Shipping
    For cushions and table linen, shipping ranges from $9 to $28 depending on size and quantity. The appropriate rate is selected automatically at checkout.

    Bulky and Fragile Shipping
    Ottomans and lamps ship at a flat bulky or fragile bulky rate to ensure safe handling during transit.

    Chairs and Oversized Items
    Chairs are not shipped via standard couriers. Please select Local Delivery or Freight Quote Required at checkout and we will contact you to arrange the best option for your location.

    Lead Times
    Stocked items dispatch within 2 to 3 business days. Made-to-order pieces list their lead time on each product page.

    Combined Orders
    Mixed items will be packaged together where possible and shipped via the safest and most suitable method.

    International Shipping
    Available upon request. Contact suzie@subystudio.com.au for a personalised quote.

    If you have any questions regarding delivery or need assistance before placing your order, we are here to help.

  • Returns & Exchanges

    We want you to feel completely confident when purchasing from Suby Studio. Due to the nature of small-batch and custom-made production, we do not accept returns or exchanges for change of mind.

    This includes:

    • Cushions

    • Lamps and lampshades

    • Table linen

    • Ottomans

    • Custom-made furnishings

    • One-of-a-kind or limited-edition pieces

    • Sale items

    Faulty or Incorrect ItemsIf your item arrives damaged or incorrect, please contact us within 48 hours of delivery at suzie@subystudio.com.au with images and your order number. We will assess the issue promptly and advise on the next steps.

    Natural Variations
    Many of our pieces are handmade or crafted from natural materials. Variations in colour, pattern, texture or finish are part of their character and are not considered faults.

    If you have any concerns before ordering or would like styling guidance, we are always happy to help.

  • Terms & Conditions

    By accessing our website or placing an order, you agree to the following terms.

    Design Services
    Suby Studio provides interior decorating, soft furnishing design and custom-made products. Proposals outline the scope of work, pricing and terms. Custom orders are final once production has commenced.

    Online Store
    Product descriptions, pricing and lead times are provided on each product page. All prices are in AUD. Colours may vary due to screen settings or lighting.

    Shipping and Delivery
    Shipping is calculated at checkout. Chairs and select oversized items require local delivery or a freight quote. International orders are available on request.

    Returns
    We do not accept returns or exchanges for change of mind. Faulty or incorrect items must be reported within 48 hours.

    Intellectual Property
    All designs, images, text and creative content remain the property of Suby Studio.

    Governing Law
    These terms are governed by the laws of NSW, Australia.

    For full terms or service agreements, please contact suzie@subystudio.com.au.

  • Privacy Policy

    Suby Studio respects your privacy and handles your information with care.

    Information We Collect
    We may collect your name, email address, phone number, delivery details, project information and payment details when you make a purchase, enquire, or subscribe to our mailing list.

    How We Use Your Information
    We use your information to process orders, arrange delivery, communicate with you regarding your project or purchase and improve our services. You may unsubscribe from marketing emails at any time.

    Sharing Your Information
    We do not sell or rent your personal information. We may share essential details with trusted partners such as delivery carriers, payment processors, upholsterers, trades or fabric suppliers directly involved in fulfilling your project or order.

    Security
    We take reasonable steps to ensure your information is stored securely and processed safely through encrypted platforms.

    Access or Update
    To access or update your personal information, contact suzie@subystudio.com.au.

  • FAQ

    Where are your products made
    All Suby Studio pieces are designed on the Northern Beaches and crafted locally using high quality fabrics and materials.

    Do you offer custom cushions or lampshades
    Yes. Many of our products can be made to order in alternative fabrics or trims. Contact us for custom enquiries.

    Do you ship internationally
    Yes. Please email suzie@subystudio.com.au with your address and the items you are interested in and we will prepare a quote.

    How long will my order take
    Stocked items dispatch within 2 to 3 business days. Made-to-order items list their lead time on each product page.

    What if I need help choosing fabrics or stylingWe are always happy to assist with pairing fabrics and selecting the right pieces for your home. Get in touch any time.

    Can I return my itemWe do not accept returns for change of mind. If your item arrives damaged, please contact us within 48 hours.

    How do I care for my cushion or table linen
    Care instructions are listed on each product page. If you need further guidance, please reach out.

    Do you offer gift cards
    Yes, digital gift cards are available and delivered via email after purchase.