Returns & Exchanges

We want you to feel completely confident when purchasing from Suby Studio. Due to the nature of small-batch and custom-made production, we do not accept returns or exchanges for change of mind.

This includes:

• Cushions

• Lamps and lampshades

• Table linen

• Ottomans

• Custom-made furnishings

• One-of-a-kind or limited-edition pieces

• Sale items

Faulty or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at suzie@subystudio.com.au with images and your order number. We will assess the issue promptly and advise on the next steps.

Natural Variations
Many of our pieces are handmade or crafted from natural materials. Variations in colour, pattern, texture or finish are part of their character and are not considered faults.

If you have any concerns before ordering or would like styling guidance, we are always happy to help.